JacketFlick Refund Policy

🔁 Return, Refund & Exchange Policy – JacketFlick

At JacketFlick, customer satisfaction comes first. If you’re not completely pleased with your order, we offer a quick and fair return and exchange process to make it right.

✅ Who Can Return a Product?

Returns are accepted within 30 days of receiving your order, provided that:

The jacket is unworn, unused, and in original packaging
All tags, extras, and accessories are included
The item is not customized or made-to-measure

🔁 Exchange Terms

We accept exchanges for size issues or defects within 30 days. Here’s how it works:

If you selected an incorrect size that aligns with our sizing chart, a small exchange fee may be charged
If the mistake was on our side, we’ll exchange your item at no additional cost
Customers are responsible for return shipping fees, unless the product is incorrect or defective

To request an exchange, send us an email at sales@jacketflick.com with your order number and details about the problem.

📦 Returning an Item – Step-by-Step

Contact Us
Email sales@jacketflick.com within 30 days. Be sure to include your order number, reason for return, and photos (if needed).
Receive Return Instructions
We’ll respond within 1–2 business days with the necessary information and return address.
Send It Back
Use a trackable courier service, and pack your item securely to prevent any damage in transit.
Refund Timeline
Once your item arrives and passes inspection, your refund will be issued within 3 business days.